Disputes & Corrections
If something in your report is wrong or incomplete, you have the right to challenge it, at no cost, ever. Here's how the process works.
Last updated: June 10, 2026
Your right to accurate information
Every Quality Screening Reports report is reviewed by a trained screening specialist before it’s released. Even so, source records can contain errors, and you have the right to dispute anything in your report that you believe is inaccurate or incomplete, and to request access to the information we hold about you.
How to start a dispute
One email is all it takes. This is the message we need from you, written out below exactly as you would send it:
Hi Quality Screening Reports team,
I'd like to dispute an item in my background-check report.
Full name: your full name
Best way to reach me: phone or email
Item I'm disputing: the section or finding
Why it's wrong or incomplete: a sentence or two
Supporting documents: attached, if you have any
Thank you,
The Send button opens this exact email in your own mail app, address and subject filled in, so you only complete the blanks. Prefer to write it yourself? Email support@qualityscreeningreports.com with the same details.
There is no fee to dispute information, ever. A genuine screening company never charges a candidate to correct their own report.
What happens next
We acknowledge your dispute within 5 business days, then reinvestigate the disputed item with the original source: the court, institution, employer, or registry the information came from. We complete the reinvestigation and respond to you within 30 days of receiving your dispute.
Possible outcomes
- The information is corrected: we update the report and send the corrected version to everyone who recently received it, at no charge to you or to them.
- The information is confirmed: we explain what the source verified and where the information came from, so you can take it up with the source directly if you still disagree.
Adding a statement to your file
If a reinvestigation confirms the information rather than correcting it, and you still disagree, you may add a brief statement of explanation to your file. Your statement accompanies the disputed information in any future report that includes it, so anyone reading the report sees your side as well.
Information that should never be in a report
Consumer reporting law limits what a report may contain in the first place. Adverse information older than the legal limits (generally seven years, six in British Columbia), convictions that have been pardoned or made subject to a record suspension, and charges that did not result in a conviction should not appear in your report at all. If you see any of these, dispute it: our Privacy Policy sets out the full list of what never appears in a report.
If you’re not satisfied
If you’re not satisfied with the outcome of a dispute or with how your information has been handled, you may escalate your concern to the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner. Our Privacy Policy describes your rights in full, and our consent page explains how to withdraw consent to screening.
Related policies
- Privacy PolicyWhat personal information we collect, why, who sees it, the rights candidates have over it, and the limits consumer reporting law places on what a report can contain.
- Terms of ServiceThe terms that govern use of the Quality Screening Reports website and our screening services, including the legal obligations employers take on when ordering reports.
- Candidate Consent & AuthorizationHow consent is captured before any search runs, what it covers, and how to withdraw it.
- Data Retention PolicyHow long screening records are kept (up to seven years for reports and consent records), why, and how they're securely destroyed afterwards.
- Security PracticesThe safeguards protecting screening data: encryption, role-based access, audit trails, and North American residency.
- AccessibilityOur commitment to an accessible website and how to report a barrier.