Last updated: July 31, 2026

Agreement and scope

These terms govern access to and use of the Quality Screening Reports website and the background screening services we provide. Quality Screening Reports is operated by Quality Credit Services Limited, with its head office at 210-80F Centurian Drive, Markham, Ontario L3R 8C1. By using the site or ordering a service, you agree to these terms. Where a signed customer agreement exists between Quality Screening Reports and your organization, that agreement prevails over these terms to the extent of any conflict.

Permissible use

Our screening services are provided only for legitimate, authorized purposes recognized by applicable law, and we operate as a consumer reporting agency in accordance with provincial consumer reporting legislation. You agree to obtain proper signed consent before ordering any check, to use reports only for the stated screening purpose they were prepared for, and to comply with all applicable law, including privacy legislation and human-rights legislation, in how you order, use, and act on screening reports. You may not use the service for any unlawful or discriminatory purpose.

Customer responsibilities

Ordering a background report carries legal obligations of its own under provincial consumer reporting, privacy and human-rights legislation. As a customer, you are responsible for:

Giving the person being screened written notice that a background report may be obtained, as provincial consumer reporting legislation requires, and collecting the individual’s informed, signed consent before placing an order (see our Screening Consent & Authorization page);
Providing accurate information about the person being screened;
Using reports lawfully and only for the authorized screening purpose;
If you decide not to proceed with an individual based in whole or in part on a report, telling the individual, on request, where the report came from (our name and contact details), so they can exercise their access and dispute rights;
For employment screening, respecting human-rights limits on how results are used: you cannot act on a conviction that has been pardoned or made subject to a record suspension, and in British Columbia you cannot act on a conviction unrelated to the role; and
Handling reports confidentially within your organization and disposing of them securely.

Accounts and access

You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account. Each portal account receives access only to orders owned by that account. Sharing an organization label does not share reports or authorize another user. Notify us promptly at order@qcsl.com if you suspect unauthorized use of your account.

Fees and payment

Fees for screening services are as listed on this site or as set out in your customer agreement, plus applicable taxes. Prices may change for future orders; the price shown at the time you place an order is the price you pay for that order.

Reports, accuracy and decisions

Every report is compiled and reviewed by a trained screening specialist before release, and people screened may dispute information they believe is inaccurate through our dispute and correction process. Decisions based on a report remain the responsibility of the requesting organization. Background information should be considered alongside other relevant factors and applicable law; a report is one input to your decision, not the decision itself.

Confidentiality of reports

Screening reports contain sensitive personal information. You agree not to redistribute a report or its contents beyond the authorized users involved in the decision it was prepared for, and to store and dispose of reports securely.

Intellectual property

The content of this website and the structure, format, and presentation of our reports are the property of Quality Screening Reports and its licensors. You may use reports for the purpose they were prepared for, but may not copy or reuse our site content or report formats for any other purpose without permission.

Disclaimers and limitation of liability

The website and its content are provided on an “as is” basis. While we take care to deliver accurate, specialist-reviewed reports, screening depends on information held by third-party sources, and we cannot guarantee that source records are complete or error-free. To the extent permitted by law, Quality Screening Reports is not liable for indirect or consequential damages arising from use of the site or services, and our total liability in connection with any order is limited to the amount paid for that order.

Suspension and termination

We may suspend or terminate access to the service for use that violates these terms, including ordering checks without proper consent or using reports for a purpose other than the one authorized.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it.

Changes and contact

We may update these terms from time to time; the date at the top of this page reflects the most recent revision. Continued use of the site after changes take effect constitutes acceptance of the revised terms. Questions about these terms can be sent to order@qcsl.com, asked by phone at (800) 655-9564, or mailed to Quality Credit Services Limited, 210-80F Centurian Drive, Markham, Ontario L3R 8C1.

Terms of Service